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Digital Service Terms
Digital Service Terms
All clients are responsible for reading thoroughly HQ's terms and conditions prior to checking out.
Terms and Conditions of Service Rebel Revamp Marketing Agency LLC Service Policy & Procedures is subject to change.
The following Terms of Service apply to all products and services provided by Rebel Revamp Marketing Agency Limited Liability Corporation All work is carried out by Rebel Revamp Marketing Agency Limited Liability Corporation under the understanding that the client has agreed to our terms and conditions. The Service is directed to adults and is not directed to children under the age of 18. You must be 18 years of age or older to use the Service: Last Updated AUG (2022).
TEAM COMMUNICATION + SERVICE UPDATE AGREEMENT
Rebel Revamp Marketing Agency LLC works in a non-creative disruption environment. Which means during the design duration and process updates are not sent periodically, instead clients will receive the following instead > confirmation of production begins > drafts are ready for preview email on the business day in which your order is due. Communication is through email only.
All clients will have access to monitor their order status online at www.rebeljr.com. There will not be any constant contact during the duration of the design process as our creative team uses this time to focus and channel in our creative skills.
REFUNDS x PAYMENTS
Due to the nature of our products, all sales are final and cannot be substituted or exchanged with any of our products or services, no exceptions. All clients are required to book a consultation with our design director prior to purchasing a service.
All consultations can be booked online under HQ's/ Let's Chat Section.
Prior to purchase all clients are agreeing to reading and understanding our policies, understanding that we do not issue refunds due to client's error of purchasing incorrect service or package. Client's have the option of cancelling, forfeiting, or postponing services/projects under Rebel Revamp Marketing Agency LLC are lead to immediate disposal, termination of current project and partial or full refunds will not be provided under any circumstances.
We only accept payments via www.rebeljr.com. Services under or above $500 are subject to full payment before any work begins. Installment plans with Shop Pay and Klarna are available at checkout.
Rebel Revamp Marketing Agency LLC works diligently to deliver projects promptly to professionally meet our service(s) duration found under each of our product's description. All orders are catered to in the order in which they are received per www.rebeljr.com However, turnaround times could be extended due to unforeseen circumstances, including but not limited to high order volume (during sale times mostly), personal emergencies, health problems and more. Turnaround time (duration) does not begin until HQ's office has been provided with the required information + questionnaire noted in our policy.
All clients are responsible for reading service durations under each service/product description prior to check-out. As noted per policy, all services will enter production on the date reflected via Setmore, seeing clients submitted the necessary information after checkout and 3 business days prior to services beginning. We highly recommend clients to schedule any outside arrangements after service duration, seeing that our agency will not rush to meet a deadline before our schedule date of completion.
PROOFS x REVISIONS
Rebel Revamp Marketing Agency LLC provides each client with design proofs or mock-ups to review desired project prior to final files being submitted. Our proof designs are not to be used. Proofs are for approval purposes only. Rebel Revamp Marketing Agency LLC has a 3 revision limit per service project. After your limit has been reached, an additional fee of $15-$25 could be incurred. All complimentary revisions must be used during production only, revisions cannot be transferred towards another current project or future project with our agency.
Revisions take approximately 2-5 business days to complete.
FINAL FILE x GOOGLE DRIVE LINKS
Clients will receive both mock-ups and final files via Google Drive. Clients will have approximately 2-3 months (or less) to download all content from files to their own hard drive prior to HQ permanently removing file as a whole during our 3 months software sweep. Once files are removed after set time, client will not be held responsible for any content removed from file as well.
Final Files are sent in JPG, PNG and/or PDF. Please read under each product's description for a listed detail of included files.
After Checkout, What's Next?
After Checkout, What's Next?
All clients will receive a digital questionnaire to the email used at the time of purchase that is required prior to services beginning.
Appointment will begin on the date reflected via Setmore. If client needs an extension, please inform our office via email at contact hq